Last updated: August 24, 2026
These Terms of Service ("Terms") govern your access to and use of omniflowhq.com and the OmniFlow HQ web application (the "Service"). OmniFlow HQ is operated by an independent sole proprietor based in the Kyrgyz Republic ("OmniFlow HQ", "we", "us").
Please read these Terms carefully. By creating an account or using the Service, you agree to be bound by them. If you do not agree, do not use the Service.
OmniFlow HQ is mobile-first software for field service contractors. It lets you create estimates, send them to your clients, collect electronic signatures, convert signed estimates into invoices, manage a client list, schedule jobs, and capture leads.
What the Service is not:
You must be at least 18 years old and able to form a binding contract to use the Service. If you register on behalf of a business, you confirm that you are authorized to bind that business to these Terms.
You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us promptly at support@omniflowhq.com if you believe your account has been accessed without your authorization.
One free trial is permitted per person or business. Creating multiple accounts to obtain additional trials is a breach of these Terms.
New accounts receive 30 days of full access at no charge. No credit card is required to start, and no charge is made automatically when the trial ends.
When the trial ends, the ability to create and send new documents is locked until you subscribe. Your existing data is not deleted. You can still sign in, view what you created, and export your clients, estimates, and invoices as CSV files from Settings.
We may change or withdraw the trial offer for future signups at any time. This does not affect a trial already in progress.
Price. The Solo Tradesman plan is $29.00 USD per month, plus any applicable sales tax or VAT determined by your billing location. Tax is calculated and added at checkout, so the total charged may exceed $29.00.
Billing cycle. Subscriptions renew automatically each month on the anniversary of your subscription date, until cancelled.
Merchant of Record. Payments are processed by Dodo Payments, which acts as the Merchant of Record and is the legal seller of the subscription. Your purchase is also subject to Dodo Payments' own terms of service. Charges will appear on your card or bank statement under Dodo Payments, not OmniFlow HQ.
Payment method. You are responsible for maintaining a valid payment method. If a payment fails, we may retry it, and access to paid features may be suspended until payment succeeds.
Price changes. We may change the subscription price. Existing subscribers will receive at least 30 days' notice by email before a price change takes effect and may cancel before it does.
Cancelling. You may cancel at any time through the billing portal, reachable from the Settings page. There is no cancellation fee and no minimum term.
What happens when you cancel. Your subscription remains active until the end of the billing period you have already paid for. You keep full access until that date. After it passes, your account reverts to locked access — you can still sign in, view your records, and export your data.
Refunds. Subscription fees are non-refundable, including for partial months and for periods during which you did not use the Service. Because you retain access through the end of the period you paid for, cancelling mid-cycle does not produce a partial refund.
Exceptions. We will consider a refund where:
Refund requests should be sent to support@omniflowhq.com within 30 days of the charge. As Merchant of Record, Dodo Payments may also apply its own refund policy, which operates independently of ours.
Chargebacks. If you dispute a charge with your bank without contacting us first, we may suspend your account while the dispute is resolved. Please contact us first — most issues are resolved faster directly.
You own your data. Your business profile, client list, estimates, invoices, and job records belong to you. We claim no ownership over them and store and process them solely to operate the Service for you.
Your clients' data is your responsibility. When you enter a client's name, phone number, email address, or service address, you confirm that you have the right to do so and that you will handle their information in accordance with applicable law. You are the controller of that data; we process it on your behalf. If a client asks you to correct or delete their information, that request is yours to handle.
Accuracy of documents. You are solely responsible for the content and accuracy of every estimate and invoice you create, including prices, quantities, tax rates, payment terms, license numbers, and any additional terms you add. We do not review, verify, or approve the documents you generate.
Electronic signatures — important limitation. The Service captures a signature image drawn by the signer, the name they type, and a timestamp recorded at the time of signing. It does not capture the signer's IP address, device information, or any other audit metadata, and it does not produce a tamper-evident audit trail.
Whether a signature captured through the Service is legally binding depends on the law applicable to you and your client and on the nature of the agreement. We make no representation that a signature captured through the Service will be enforceable or admissible in any particular jurisdiction or dispute. If evidentiary strength matters to you, obtain your own legal advice and consider a dedicated e-signature provider.
Share links. Estimate and invoice links open without requiring a login, so your clients do not need an account. Anyone holding a link can view that document, including client details and pricing. You are responsible for who you send links to.
You agree not to:
We may suspend or terminate any account that breaches this section, with or without notice depending on the severity.
We aim to keep the Service running, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, during incidents affecting our infrastructure providers, or for reasons outside our control.
We do not offer a service level agreement, and downtime does not by itself entitle you to a refund or credit.
By you. You may stop using the Service at any time. To delete your account and its data permanently, use the account deletion option in Settings. Export your data first — deletion cannot be undone.
By us. We may suspend or terminate your account if you breach these Terms, if your use creates legal risk or harm to other users, if payment fails repeatedly, or if we are required to do so by law. Where circumstances allow, we will give notice and an opportunity to export your data.
Discontinuation. If we decide to discontinue the Service, we will give Account Holders at least 30 days' notice by email so that data can be exported.
The Service, including its software, design, and branding, belongs to us. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service while your account is in good standing. Nothing in these Terms transfers ownership of the Service to you.
Your business name, logo, and content remain yours. By uploading a logo, you grant us permission to display it within the Service and on the documents you generate.
The Service is provided "as is" and "as available", without warranty of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Service will meet your requirements, that it will be uninterrupted or error-free, that defects will be corrected, or that documents generated through it will be legally sufficient for your purposes.
Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.
To the maximum extent permitted by law:
We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, contracts, or data, arising out of or relating to your use of the Service — even if we were advised of the possibility of such damages.
Our total aggregate liability to you for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) fifty US dollars ($50).
This limitation applies regardless of the legal theory on which a claim is based and survives termination of these Terms.
Some jurisdictions do not allow certain limitations of liability, so parts of this section may not apply to you.
You agree to indemnify and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, the content of documents you create, your handling of your clients' data, or your violation of any law or third-party right.
We may update these Terms as the Service changes. We will revise the "Last updated" date above, and for material changes we will make a reasonable effort to notify Account Holders by email or through an in-app notice before they take effect.
Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not accept them, cancel your subscription and stop using the Service.
These Terms are governed by the laws of the Kyrgyz Republic, without regard to conflict of law principles. Disputes not resolved informally will be subject to the exclusive jurisdiction of the courts of the Kyrgyz Republic.
Nothing in this section deprives you of the protection of mandatory consumer laws in your country of residence where those laws apply.
Your subscription purchase is separately governed by the terms of Dodo Payments as Merchant of Record.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and us regarding the Service.
Severability. If any provision is found unenforceable, the remainder stays in force.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of the Service.
Email: support@omniflowhq.com
Platform: OmniFlow HQ — omniflowhq.com